There are two ways to fix this

1)  You can go to FreeLINK Live and download the files you want www.talkingpen.co.uk/freelinklive. You will need to register separately here.


2) If you want the software to do all the download management:

1) Get the IT department to add exception to these sites: www.mantralingua.com and www.talkingpen.co.uk.
2) Proxy settings are obtained from Internet Explorer, so make sure all the proxy settings are in place in Advanced >  LAN Settings.
3) In case your Internet connection is filtered by council, please request an exception to the two sites http://www.mantralingua.com and http://www.talkingpen.co.uk.


Sometimes old Windows machines fail to recognise the PenPAL and show the message that an unrecognised USB device has been attached. In this case, please contact your System Administrator. They may need to update the PC drivers or the chipset.


Check that the PENpal is switched on. If yes, it most probably needs a boost charge. Charge for 1.5 hours and try again. You charge by connecting the USB cable to the pen and then to a PC or Mac. The computer will charge the pen in a maximum of 1.5 hours. If you connect to a wall plug with a USB adaptor, the charging time is 1 hour. 1 hour's charge will keep the pen going on our continuous run testing system for at least 3 hours at the rate of one sound syllable spoken 50 times per minute - i.e. you will be touching a sound spot over and over again 50 times a minute for at least 3 hours! In the unlikely event that the pen is still not working, please contact us on 0208 44 55 123, (or 0044208 4455123 when calling from outside the UK) and ask for tech support, or email: info@mantralingua.com

The power button doubles as a volume control button. Hold the power button for 3 seconds and the pen will either switch on or off. Press the power on/off button quickly and the volume will increase to maximum and then, on continued clicking, will decrease to minimum.

Yes, the pen will run on normal AAA batteries, but in the long run this is an expensive route, not only for your pocket but also for the environment.

This varies from battery make to battery make. The Energiser batteries which come with the PENpal will recharge without deterioration 500 times. One charge will last for 3 to 5 hours of continuous usage: tapping a sound spot at the rate of 50 taps a minute for 3 to 5 hours.

If you do not use the PENpal it will stay charged for up to 10 days, but we recommend giving it a booster charge for 45 minutes before use. Connect the PENpal via the USB cable to a computer and it will charge fully in about 1.5 hours, if using rechargeable batteries. If you use earphones the charge will stay a very long time. The main power drainage is from using the speakers. Even then, if you continuously tap a sound spot at the rate of 50 taps per minute, the pen will only drain in between 3 to 5 hours!

The pen will be fully charged after a maximum of 1.5 hours. You do not have to wait for the charge to run out before recharging the pen. It is fine to leave the pen to charge for longer than 1.5 hours, as the pen will charge up to 1.42v maximum.

You should charge for a maximum of 1.5 hours and a minimum of 1 hour using a computer and the USB cable provided. This should give you about 4 to 6 hours of usage depending on the volume setting, and frequency of hitting sound spots. With a computer and USB connection this should be 2 hours (or 1 hour if you have an AC adaptor).